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Order status & delayed-order outreach

The customer hears about the delay from you, not from the tracking page - with a realistic new estimate and a fix on offer, before the ticket exists.

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The brief

Written like you’d brief a person.

This is the whole setup - a procedure in plain language, with tools and specialist agents referenced inline. When it runs is not written here: that’s the trigger, configured beside it.

Look the order up with #yekar.shopify.get-order, write an apology that quotes the latest tracking scan and a realistic new delivery estimate with #yekar.gmail.create-draft, and hand any refund over $100 to @refund-approver.

How it runs

From trigger to logged outcome.

Trigger

Event - A fulfillment update arrives from the store

The agent judges the promised window; a scheduled sweep catches orders with no update at all.

  1. Catch the delay

    Reads each fulfillment update - and the silence between them - and flags shipments past their promised window.

  2. Assemble the facts

    Pulls the order, the latest tracking scan, and the customer's history.

  3. Draft the outreach

    Writes the apology with a realistic new estimate - no invented dates.

  4. Offer the fix

    Proposes the make-good your policy allows; larger refunds go to an approver.

Where people stay in control

Nothing consequential runs on its own.

  • Refunds over your threshold wait for a named approver, with the exact call shown before it runs.

Tools it uses

Runs on accounts you already have.

  • Shopify
  • Gmail
  • Slack

Connected once, governed per agent - this use case gets only the tools listed here.

Illustrative savings

$700–$1,800 / month

Assumes 100–400 delayed orders a month that would otherwise each become a 10-minute ticket.

Illustrative monthly savings, estimated from typical handling time at public salary benchmarks, reviewed August 2026. Not a promise or a guarantee - your numbers depend on volume and process.

What makes this dependable

Put it to workStart agents from connected eventsKeep people in controlReview the real action before it runsRun it reliablyNever lose track of accepted work
All use cases →
OperationsMeeting scheduling & briefingsFinds the slot, sends the invite, and drops a one-page brief in your inbox an hour before.Helps save each month$400–$1,000OperationsKnowledge-grounded internal answersAnswers your team's questions from the sources you maintain, with citations, or says it doesn't know.Helps save each month$600–$1,600OperationsCRM hygiene auditScans contacts and companies for duplicates, missing fields and stale records, and proposes each correction with its evidence.Helps save each month$400–$1,200

Start with the job

See how Yekar.AI would run one of your real processes.

Bring the job, the systems it touches, and the decisions that need a person.

Talk to usRead the docs